Refund & Cancellation Policy
Last updated: 2026-05-30
This policy explains cancellations, rescheduling and refunds for our paid engagements. It forms part of, and should be read with, our Terms of Engagement. Our services are aimed at businesses and professionals; if you engage us as a consumer, the additional rights in the "Consumers: right of withdrawal" section below also apply.
1. The intro call is free
The 30-minute intro call is always free and carries no obligation. If we are not a fit, we will say so before any money changes hands.
2. Deposits
Where an engagement requires a deposit, the deposit secures your slot and the start of work. Once work on an engagement has begun, deposits are non-refundable, because the slot was reserved and effort committed.
3. Rescheduling & cancelling sessions
- One-time Session — you may reschedule or cancel at no charge with at least 24 hours’ notice. Cancellations with less notice, or no-shows, may be charged in full.
- System Review — if you cancel before we begin the review, you are refunded any amount paid less a reasonable administrative fee. Once the review has started, fees are non-refundable; you still receive the work produced.
- Monthly Advisory — billed monthly in advance. You may cancel for the next cycle with at least 7 days’ notice before renewal. The current month is not pro-rated or refunded.
4. If we cannot deliver
If we have to cancel an engagement and cannot reschedule, we refund amounts paid for work not yet performed. Our liability is otherwise governed by the Terms of Engagement.
5. Chargebacks
Please contact us first if you have a billing concern — we resolve issues quickly. Initiating a chargeback for services properly delivered is a breach of the Terms of Engagement and we reserve the right to recover the disputed amount and associated costs.
6. How to request
Send refund or cancellation requests to contact@bbogdanov.dev with your name, the engagement and the reason. We aim to respond within 5 business days.
7. Consumers: right of withdrawal
If you are a consumer (an individual acting outside a trade, business or profession), you may withdraw from the contract within 14 days of entering into it, without giving a reason. The period ends 14 days after the day the contract was concluded; to meet the deadline, send your decision to withdraw before the period ends.
If you asked us to start the work during this period (by giving express consent in the SOW), you will be charged a proportionate amount for services provided up to the moment you withdraw, and you lose the right of withdrawal once the services are fully performed. We refund any balance due within 14 days of being informed, using the same payment method.
8. Model withdrawal form (consumers)
You may use this form to withdraw, but you do not have to:
- To: Bogdan Bogdanov, contact@bbogdanov.dev
- I hereby give notice that I withdraw from my contract for the supply of the following service: [describe the service / SOW reference]
- Ordered on: [date]
- Name of consumer: [your name]
- Address of consumer: [your address]
- Date: [date]
- Signature (only if this form is sent on paper): [signature]